Terms of sale

After the modification of legislative decree no. 21/2014 (in effect since 13 June 2014), it is considered that, for what concern consumer protection in online shopping, its discipline is substantially enclosed in c.d. “consumer code” (legislative decree no. 206/2005 ) and exactly by the rules governing distance selling.

General dispositions

La Goccia d’Oro s.c.a. (vat number and tax code 00145420840, registration number REA AG- 104573), with registered office in Menfi, Contrada Feudotto snc, inform that the relation between the consumers and the society is governed by the following conditions.

The consumer is the physical person that buys goods and services for personal purposes and not for commercial, trading, entrepreneurial, professional, craft ones.

Before placing the order the consumer agrees to read the selling conditions and to check the information on the essential characteristics of the product and its price, that can be find in the web site www.shop.lagocciadoro.com.

The placing of the order represents unconditional acceptance of these conditions of sale by the consumer, who therefore undertakes to observe these conditions La Goccia d’Oro s.c.a., including those relating to methods of payment.

The purchase agreement is concluded, following the exact compilation of the purchase “on-line”, at the time of transmission by La Goccia d’Oro s.c.a. an e-mail to the address indicated by the consumer to confirm the receipt of the order and summary of the details of the same.

the changes to the conditions of sale will be effective from the moment they are published on the website www.shop.lagocciadoro.com and shall refer to the sales made from that moment on.

Object of the contract on-line and its conclusion

To purchase agreement “on-line” refers to the distance contract and that the legal transaction concerning goods and / or services concluded between a consumer customer and the company La Goccia d’Oro s.c.a., under a system of organized distance sales from the same La Goccia d’Oro s.c.a. with the use of a technology of distance communication called “internet”.

Characteristics of the product

The essential characteristics of the product of the present contract are described in details and shown on the e-catalogue (www.shop.lagocciadoro.com).

Sales prices and payment

All selling prices of the products shown on the website are inclusive of vat. The cost of transport is duly highlighted in the space within the site that the customer will take care to see before confirming the purchase; in the case of delivery abroad will be charged to the consumer any additional costs due to taxes or duties imposed by law in the state of destination.

The customer can pay for your order using only the payment methods indicated “on-line” with their purchase, they are:

  • Cash on delivery
  • Bank transfer. if you choose to pay via advanced bank transfer, you must send proof of payment by e-mail commerciale@lagocciadoro.it and the order will only be sent by La Goccia d’Oro s.c.a. once the amount due has been credited into the business bank account. The reference of the bank transfer must include the order number, as well as the name and surname of the person making the order.


Regarding the payment by bank transfer, here are the coordinates to be used for payments from italy.

La Goccia d’Oro s.c.a.

Contrada Feudotto snc, Menfi (AG)


IBAN: IT67F0306982991100000011783


as for payments by bank transfer from abroad, is necessary to enter, in addition to the IBAN, the swift code or BIC:


  • Paypall
  • Credit Card Visa and Mastercard

La Goccia d’Oro s.c.a. will issue tax invoice or equivalent document, which will be attached to the goods shipped.

Cash on delivery is not available for abroad shipment.

Modes of delivery and shipping costs

La Goccia d’Oro s.c.a. will contact the carrier and / or shipping agents for delivery. The mode of delivery will be as follows: the carrier can deliver from 9:00 am to 7:00 pm, in the absence of recipient upon delivery notification will be left and the customer must personally contact you as soon as possible to the carrier in order to agree the terms of delivery. The timing of delivery, which will never exceed, in any case, those provided for by art. 54 of legislative decree no. n. 206/2005 (30 days from date of order), the order may vary from day to a maximum of seven working days. The above delivery times refer to the products in the warehouse at the time of the order. Delivery will be made by the carriers to the road surface. No responsibility can be attributed to the supplier for late or non-delivery due to force majeure or unforeseeable circumstances.

The supplier guarantees the availability of the articles on the on-line catalogue at the moment of publication of it, but he can’t guarantee this availability in case of a new order of the same articles because the goods could be out of stock. In this case the supplier will give communication to the consumer.

Warranties and conditions of service

La Goccia d’Oro s.c.a. markets products of high quality, but accepts no responsibility for any inaccuracies in the product specifications or documentation. The main features are non-binding and subject to change by the manufacturer without notice.

Buyer’s obligations

It is strictly prohibited to enter false data, and / or invented and / or fantasy. the registration process required to provide him with the procedure for the execution of this contract and the subsequent communications; the data and the e-mail address must be the only real data and not some other person, or fantasy. It is expressly forbidden to make double entries for a single person or enter data of third parties. La Goccia d’Oro s.c.a. reserves the right to prosecute any violation or abuse, and for the protection of all consumers.

Right of withdrawal by the client

The customer has the right to cancel the delivery of the package within the first ten days from the purchase contract, pursuant to Italian legislative decree no. 50 from 15 January 1992 entitled “trade negotiated outside of business premises.”

The customer who intends to exercise his/her right to cancel will have to notify us in advance via registered mail with return receipt or via email. A fundamental condition for cancellation is the integrity of the package, which must be perfectly sealed and in its original packaging. The package will have to be returned in person or by courier (always insured), solely and exclusively to the address provided by us after the cancellation notification.

We also reserve the right to inspect the integrity of the package before processing a refund, which only includes the cost of the product. The refund will not include the shipping and insurance costs.

Rescission of the contract

The supplier has the faculty of rescind a contract giving communication to the consumer. In this case the consumer will have the right to be refunded exclusively of the money already paid. the obligation assumed by the consumer together with the guarantee of his payment according to the art.6, means that the non-fulfillment of one of these obligations will determine the right to rescind the contract, ex. art.1456 c.c., without any judicial proceedings, unless the supplier decides to proceed legally to obtain a claim.

Cancellation of an order and communication

The consumer can ask for any kind of information by contacting the society at the following mail address: store@lagocciadoro.it. The consumer that decides to cancel an order has to send an e-mail within 24 hours from the confirmation date of the order to store@lagocciadoro.it , whose subject will be: “cancellation order n.”, and indicating the id already mentioned in the order.


The consumer who wants to complaint can send an e-mail to store@lagocciadoro.it

The competent court

These general conditions, and every purchase made by a customer on the website, are governed by the Italian law. Any dispute relating to the application, execution, interpretation and violation of these general conditions is under the exclusive jurisdiction of the court of the town of residence or elected domicile of the customer, if located within the territory of the Italian state. If the residence or elected domicile of the customer are not located in the territory of the Italian state, the competent court is the court of Rome.